Privacy Policy

Effective Date: April 22, 2026  |  Last Updated: April 22, 2026

1. Introduction and Who We Are

Welcome to Imos Pizza. We are a food service business operating in the United States, dedicated to delivering high-quality pizza and food products to our valued customers. We take your privacy seriously and are committed to protecting the personal information you share with us.

This Privacy Policy applies to all personal information collected through our website (imosxpizza.rest), mobile applications, in-store interactions, telephone orders, and any other services or channels through which you interact with us (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Services immediately.

For all privacy-related inquiries, you may contact us at:

• Company: Imos Pizza
• Email: [email protected]
• Website: imosxpizza.rest

2. Scope and Applicability

This Privacy Policy governs all data processing activities conducted by Imos Pizza across all of our service channels within the United States. This policy is designed to comply with applicable United States federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), which protects consumers against unfair or deceptive practices in commerce, including privacy violations.
• The California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), which grant specific rights to California residents regarding their personal information.
• The Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under the age of 13.
• The CAN-SPAM Act, which governs commercial email communications.
• The Electronic Communications Privacy Act (ECPA) and other applicable federal and state privacy statutes.

Where applicable, we have included specific provisions for residents of California and other states that have enacted comprehensive consumer privacy legislation.

3. Information We Collect

We collect various categories of personal information in the course of providing our services. The specific types of information collected depend on how you interact with us.

3.1 Personal Information You Provide Directly

When you create an account, place an order, contact customer service, sign up for our newsletter, participate in a promotion, or otherwise interact with us, you may voluntarily provide us with the following personal information:

• Identity Information: Full name, username or alias, date of birth, and gender.
• Contact Information: Email address, telephone number, billing address, and delivery address.
• Account Credentials: Username, password, and security questions and answers used to access your account.
• Payment Information: Credit card numbers, debit card numbers, bank account information, and billing details. Note that payment card data is processed by our secure third-party payment processors and is not stored on our servers in unencrypted form.
• Order Information: Details of the food items you have ordered, order history, dietary preferences, and special instructions.
• Communications: Messages, feedback, complaints, and survey responses you send to us or provide through our platforms.
• Marketing Preferences: Your preferences regarding promotional communications, including opt-in and opt-out choices.

3.2 Information Collected Automatically

When you visit our website or use our digital services, we automatically collect certain technical and usage data through cookies, web beacons, log files, and similar tracking technologies:

• Device Information: Device type, operating system and version, browser type and version, screen resolution, device identifiers (such as IP address and device ID), and hardware specifications.
• Usage Data: Pages visited, time and date of visits, time spent on pages, links clicked, referring URLs, exit pages, and navigation paths through our website.
• Location Data: General geographic location based on IP address, and, with your explicit consent, precise geolocation data from your mobile device to facilitate delivery services.
• Cookie and Tracking Data: Information collected through cookies, pixel tags, web beacons, and similar technologies as described in Section 8 of this Policy.
• Log Data: Server logs, error reports, and activity logs associated with your use of our Services.
• Transaction Data: Details of financial transactions carried out through our website, including the products and services purchased, purchase amounts, and timestamps.

3.3 Information from Third Parties

We may also receive information about you from third-party sources, which we may combine with information we have collected directly. These sources include:

• Social Media Platforms: If you connect your social media account to our Services or interact with our social media pages, we may receive profile information, public posts, and other data permitted by the platform's privacy settings.
• Analytics Providers: Third-party analytics services that provide us with aggregated and anonymized data about website usage and visitor behavior.
• Advertising Partners: Marketing and advertising partners who may share information about your online activities to help us deliver targeted advertisements.
• Delivery Platforms: If you place an order through a third-party delivery platform or food aggregator, we may receive your order and contact details necessary to fulfill your order.
• Publicly Available Sources: Information available in public databases, directories, and other publicly accessible sources.

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Below is a detailed explanation of the ways in which we process your information:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including coordinating delivery and pick-up logistics.
• Creating and managing your account, including verifying your identity and maintaining account security.
• Processing payments and managing billing, including detecting and preventing fraudulent transactions.
• Communicating with you about your orders, including confirmations, updates, and delivery notifications.
• Providing customer support and responding to your inquiries, complaints, and feedback.
• Personalizing your experience on our website, including remembering your preferences and order history.

4.2 Business Operations and Improvement

• Conducting analytics and research to understand how our Services are used and to improve our offerings.
• Monitoring and analyzing usage patterns and trends to enhance user experience and website functionality.
• Testing new features, products, and services, including A/B testing and user experience research.
• Generating internal reports and business intelligence to support operational decision-making.
• Maintaining the security, integrity, and reliability of our systems and networks.
• Preventing, detecting, and investigating fraud, abuse, security incidents, and other potentially harmful or illegal activities.

4.3 Marketing and Promotions

• Sending you promotional emails, newsletters, special offers, and information about new menu items or services, where you have consented or where we have a legitimate interest to do so.
• Displaying personalized advertisements on our website and on third-party platforms based on your browsing behavior and preferences.
• Administering contests, sweepstakes, surveys, and other promotional activities.
• Measuring the effectiveness of our marketing campaigns and communications.
• Conducting market research and customer satisfaction surveys to improve our products and services.

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any promotional email, by contacting us at [email protected], or by updating your communication preferences in your account settings.

4.4 Legal Compliance and Dispute Resolution

• Complying with applicable federal, state, and local laws, regulations, and legal obligations.
• Responding to lawful requests from government authorities, courts, and law enforcement agencies.
• Enforcing our Terms of Service, contracts, and other applicable agreements.
• Protecting the rights, property, and safety of Imos Pizza, our customers, and the public.
• Resolving disputes, claims, and complaints in connection with your use of our Services.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with certain categories of third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering our Services. These service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize. Categories of service providers include:

• Payment Processors: Companies that process credit card and other payment transactions on our behalf, subject to PCI DSS compliance standards.
• Delivery Partners: Third-party delivery services and logistics companies that fulfill food delivery orders.
• Cloud and Hosting Providers: Companies that provide website hosting, data storage, and cloud computing infrastructure.
• Analytics Providers: Services such as Google Analytics that help us analyze website traffic and user behavior.
• Email and Communication Platforms: Providers of email marketing, customer service, and communication tools.
• Advertising Networks: Companies that help us deliver targeted advertisements across digital platforms.
• Security and Fraud Prevention Services: Companies that assist with cybersecurity, fraud detection, and identity verification.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, courts, or other third parties when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other lawful process.
• Protect the rights, property, or safety of Imos Pizza, our employees, customers, or the public.
• Prevent or investigate possible wrongdoing, fraud, or illegal activity.
• Enforce our legal rights and defend against legal claims.

5.3 Business Transfers

In the event that Imos Pizza undergoes a merger, acquisition, sale of assets, reorganization, or other significant business transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change in ownership or use of your personal information by posting a notice on our website and, where appropriate, by sending you a direct notification.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that does not directly identify any individual with third parties for research, analytics, marketing, or other business purposes. This information cannot be used to identify you personally.

6. Data Security

The security of your personal information is a top priority for us. We implement a comprehensive range of technical, administrative, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, destruction, or loss.

6.1 Technical Safeguards

• Encryption: All data transmitted between your browser and our servers is protected using Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption. Sensitive data such as payment information is encrypted at rest.
• Firewalls and Intrusion Detection: Our servers are protected by industry-standard firewalls and intrusion detection systems that monitor for and block unauthorized access attempts.
• Secure Authentication: We require strong passwords for account access and offer multi-factor authentication options to enhance account security.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis, with role-based access controls enforced throughout our systems.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scanning, and penetration testing to identify and address potential security weaknesses.

6.2 Administrative Safeguards

• Employee training programs covering data protection, privacy best practices, and security awareness.
• Confidentiality agreements and data processing agreements with employees and third-party service providers who handle personal information.
• Documented data handling procedures and incident response protocols.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights and providing you with the tools to exercise them.

7.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (for example, where we are required to retain data to comply with a legal obligation or to complete a transaction).
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.
• Right to Data Portability: You may request that we provide your personal information in a structured, machine-readable format for transfer to another service provider, where technically feasible.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell about you, including the categories of sources, the business purposes for collection, and the categories of third parties with whom we share your information.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to applicable exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes necessary to provide the Services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, provide a different level of service quality, or suggest that you will receive different treatment for exercising your privacy rights.

To submit a California privacy rights request, you or your authorized agent may contact us at [email protected]. We will respond to verifiable consumer requests within 45 days of receipt, as required by the CCPA/CPRA. We may extend this period by an additional 45 days where reasonably necessary, provided we give you prior notice of the extension.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request by:

• Email: [email protected]
• Website: imosxpizza.rest

We may need to verify your identity before processing your request to protect your privacy and security. Verification may require you to provide information we already have on file. We will not use the information provided for verification for any purpose other than verifying your identity.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. This section provides a summary of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, to remember your preferences, and to provide website owners with analytical information about how their sites are used.

8.2 Types of Cookies We Use

8.3 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality of our website and your ability to use some features of our Services.

You may also opt out of interest-based advertising through the Digital Advertising Alliance's opt-out tool at www.aboutads.info or the Network Advertising Initiative at www.networkadvertising.org.

For more detailed information about the specific cookies we use and your options for managing them, please refer to our full Cookie Policy available on our website at imosxpizza.rest.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. The following table summarizes our general data retention practices:

When your personal information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

10. Children's Privacy

We are committed to protecting the privacy and safety of minors. Our website, online ordering platform, and related Services are not directed to individuals under the age of 18. We do not knowingly solicit or collect personal information from minors under the age of 18.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected]. We will investigate and, where appropriate, promptly delete the information in question.

We encourage parents and guardians to monitor their children's online activities and educate them about safe internet use.

11. International Data Transfers

Imos Pizza is a United States-based business and our primary operations are conducted within the United States. The personal information we collect is primarily stored and processed on servers located within the United States.

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection and privacy laws may differ from those in your home country. By using our Services, you consent to the transfer of your information to the United States for the purposes described in this Privacy Policy.

In the event we engage service providers or partners located outside the United States who may access personal information, we will take appropriate steps to ensure that your information is protected in accordance with applicable United States privacy laws, including implementing appropriate contractual safeguards and data transfer mechanisms.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated or controlled by Imos Pizza. This Privacy Policy does not apply to third-party services, and we are not responsible for the privacy practices of those entities.

We encourage you to review the privacy policies of any third-party services you visit before providing them with your personal information. The inclusion of a link to a third-party website on our platform does not constitute an endorsement of that website or its privacy practices.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently respond to DNT signals. We will continue to monitor developments in this area and update our practices accordingly.

14. California Shine the Light Law

Under California Civil Code Section 1798.83, California residents who have an established business relationship with us may request information about the disclosure of their personal information to third parties for direct marketing purposes. If you are a California resident and wish to make such a request, please contact us at [email protected]. We will respond to your request within 30 days.

15. Nevada Privacy Rights

Nevada residents may have the right to opt out of the sale of certain personal information to third parties. If you are a Nevada resident and wish to opt out of any potential sale of your personal information, please contact us at [email protected].

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or applicable privacy laws. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website at imosxpizza.rest with a revised "Last Updated" date.
• Sending an email notification to the address associated with your account (where we have your email address).
• Displaying a prominent notice on our website for a reasonable period following the update.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any updates constitutes your acceptance of the revised Privacy Policy.

17. How to File a Complaint

If you have a concern or complaint about the way we handle your personal information, we encourage you to first contact us directly so that we may have the opportunity to resolve the issue.

You may contact our privacy team at:

• Email: [email protected]
• Website: imosxpizza.rest

We will acknowledge receipt of your complaint within 10 business days and aim to resolve it within 30 days. If we require additional time, we will notify you of the reason for the delay and the expected resolution timeframe.

17.1 Complaints to Regulatory Authorities

If you are not satisfied with our response, or if you believe that we have violated your privacy rights, you have the right to file a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC): The FTC is the primary federal agency responsible for enforcing consumer privacy and data security laws in the United States. You may file a complaint online at www.ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may file a complaint with the California Privacy Protection Agency, which enforces the CCPA/CPRA. More information is available at cppa.ca.gov.
• State Attorney General: Residents of most states may also file privacy-related complaints with their state's Attorney General's office. Contact information for your state's Attorney General can be found through the National Association of Attorneys General at www.naag.org.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us using the information below. We are dedicated to resolving any privacy-related concerns promptly and transparently.